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Design my book

Refund policy

Last updated: October 25, 2026

Every Stampway book is designed by you and printed to order. Because each book is personal, we cannot accept returns or give refunds if you change your mind. Please check every page in the preview before you order.

Damaged or misprinted books

If your book arrives damaged in shipping, or with a printing or binding error, we will print a new one for you at no cost, or refund you if you prefer. This includes, for example, torn or dented covers, loose pages, pages printed in the wrong order, and misaligned or smeared printing.

  • Contact us within 30 days of delivery through our contact page or at stampwaybooks@gmail.com.
  • Include your order number and photos of the cover and of the affected pages.
  • You do not need to send the book back unless we ask you to.

What is not covered

We print your book exactly as you designed it. The following are not printing errors, so we cannot offer a free reprint or refund for them:

  • Typos, missing words or text you entered yourself.
  • Photos that look blurry or pixelated because the original file had a low resolution. The editor shows a warning for these photos before you order.
  • Photos or text placed close to the edge or across the middle fold that are cut off or hard to see. The editor marks the safe area on every page.
  • Small differences in color and brightness between your screen and the printed page. Screens shine light, paper reflects it, so printed colors usually look a little darker.
  • Choosing the wrong book, page count or quantity.
  • Wear or damage that happens after delivery.

Cancellations

Your book goes to print shortly after you order. If you want to cancel, contact us within 1 hour of placing your order. After that, we can only cancel if the book has not yet been sent to the printer.

Lost or undelivered parcels

If your tracking shows no movement for 10 business days, or the parcel is marked delivered but did not arrive, contact us and we will help you find it or send a replacement.

If a parcel comes back because the shipping address was incomplete or wrong, we can print and ship the book again once you confirm the correct address. In that case, the cost of the reprint and shipping is charged to you.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days until you see the money.

Nothing in this policy limits your rights under applicable consumer protection laws.